Transactional SMS are messages sent by businesses to their customers for informational purposes
A Transactional SMS is a non-marketing automated text message that companies send to support their audience along the customer journey. Among the most common transactional SMS types are order confirmations, welcome text messages, and shipping updates. Transactional SMS is a direct way for businesses to communicate specific, important information to customers through text messages. It's the kind of message customers get after completing an action or when an update is necessary. Businesses can set up triggers – in their CRM or other software – for SMS automation based on a customer's actionsKnow more
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Our SMS service gets the right message to your target customer groups in real-time to achieve valuable business outcomes
A study called “Time to Win” highlighted that two-thirds of customers consider speed to be as important as price. Transactional SMS hits the mark by delivering messages in real time. Your customers stay informed the moment something important happens (like a payment or delivery update).
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According to an OptimoRoute study, almost 60% of respondents said that real-time order tracking makes them more loyal to brands. Loyal customers spend more, become advocates for your brand, and boost your retention rates
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Transactional SMS is especially wont to send OTP, order notifications, and other informational details. Send only informative messages to known contacts like employees, students, school customers, members etc.
A brand can send an SMS with a one-time password (OTP) to authenticate a user’s identity as they’re logging into their account.
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An online store can automate texts to subscribers to let them know when their orders have shipped with a tracking number and expected delivery date.
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An API, or Application Programming Interface, is like a bridge between your business's system and your SMS service provider. It allows these two different systems to talk to each other.SMS API providers that support multiple programming languages such as Java, PHP, Node, .NET Core, or Python make integration easier for your developers &Sinch’s API
An SMS opt-in campaign is how you get your customers' permission to send them text messages. Though specific opt-in practices for promotional and transactional messages are different, we recommend getting explicit opt-in for all your messages.
No one has time to write a unique message every time they write an SMS. That’s why adding a layer of automation with SMS message templates is your new best friend.
Those insights you just got from your initial campaign? Use them to improve and expand your messaging. Add more transactional texts for other use cases based on customer responses.
Explore our flexible pricing to find an excellent fit to run your business.
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Netverb envisions a future where seamless communication empowers businesses to thrive. Our vision is to create a connected ecosystem where enterprises harness the full potential of technology. We aim to empower businesses with actionable insights through Business Intelligence, enabling strategic decision-making. By fostering a culture of innovation and customer-centricity, we strive to be the preferred partner for enterprises seeking to elevate their communication strategies and unlock new dimensions of success in the digital landscape.
