Netverb Solutions Private Limited and its subsidiaries (“Netverb Solutions Private Limited,” “we,” “our,” or “us”) are committed to protecting the privacy and security of your personal data. We encourage you to read this Privacy Policy (“Policy”) carefully to understand how, where, and why we process your personal data when you use our website https://Netverb.com/, (“Website”), services, or other digital platforms. In this Privacy Notice, the words “you” and “your” refer to the individual interacting with Netverb Solutions Pvt. Ltd. (“Customer”), as well as our Customer’s end user.
This Policy outlines the way in which we process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws and regulations.
This Policy applies to individuals visiting our website, using our services, or otherwise engaging with our digital platforms. It describes the information we collect, how we process it, and your rights regarding your personal data.
Information Provided : The information we collect includes your name, title, company or organization name, information contained in your resume / work profiles submitted to us, work e-mail, work phone, work or home address, and information about your job function / company. We may also collect the following information:
Information from Social Networking Sites: Our Website might contain features enabling you to connect with social networking platforms. By connecting to these platforms through our Website, you grant us permission to retrieve, utilize, and retain the information allowed by your settings on such social networking sites. We will handle this information in line with our Privacy Notice. If you wish to withdraw our access to this information, you can do so anytime by adjusting the relevant settings within your account settings on the respective social networking sites.
Information Automatically Collected :We collect information pertaining to system requirements to enhance the services offered on our Website, including information such as your internet protocol (IP) address, browser type, referring/exit pages, and operating system.
We also compile summarized data about visitors accessing the Website, encompassing viewed pages, clicked links, and other actions related to the Website and services provided. Additionally, specific information is collected from your browser, such as IP address, browser type and language, access times, and the Uniform Resource Locator (URL) of the referring website. This information aids in improving the content of our Website. It’s important to note that we do not utilize this information to track individual visitor activities.
Automated Decision Making and Profiling Unless otherwise required under applicable laws, we do not use your information for the purposes of automated decision-making.
Legal Basis for Processing Personal Data We process your personal data based on various legal grounds, including your consent, the performance of a contract, our legitimate interests, or compliance with legal obligations. Our primary purposes for processing your personal data are marketing, sales, and promotion of services we provide or that are procured using our services, as well as improving and enhancing the range of those services and offerings.
We use your personal data for several purposes, including:
Website
| Purpose/Activity | Personal Data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To process and deliver your order including: 1. Manage payments, fees and charges 2. Collect and recover money owed to us |
Contact Information | • Necessary for our legitimate interests (to be paid and recover debts due to us) |
| To manage our relationship with you which will include: 1. Notifying you about changes to our terms or privacy policy 2. Asking you to leave a review or take a survey |
Contact Information Product Information Marketing and Contact Preferences | • Necessary to comply with a legal obligation such as under data protection laws • Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To administer and protect our business and our Websites (including troubleshooting, security, data analysis, testing, system maintenance, support, reporting and hosting of data) | Contact Information Self-service account registration data online identifiers | • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, for login authentication purposes, to prevent fraud and for improvement of other Netverb's services, including Intelligence services, and in the context of a business reorganization or group restructuring exercise) |
| To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Online Identifiers Product Information Marketing and Contact Preferences | • Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) • Where required, with your consent |
| To contact customers and prospective customers about products, services, sector developments and events we think may be of interest to you | Contact Information Product Information Marketing and Contact Preferences | • If required by marketing laws, we seek consent before sending marketing materials to individuals and in such cases consent is our lawful basis for sending marketing to you • Where consent is not required, to send marketing materials based on our legitimate interest (to grow our business) |
Services
| Purpose/Activity | Personal Data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To provide the services to our Customers such as 1. to ensure that messages sent on behalf of Customers are correctly routed 2. to select and consolidate third party data sources to deliver accurate data to Customers and 3. to provide data intelligence and/or fraud risk assessment to our Customers. |
Customer Data Telco Data Aggregator Data Services Data |
• Necessary for our legitimate interests (to grow our business) for those of our Customers (to detect and prevent fraud) and for those of our Customer’s end users (to enjoy a safe and efficient online experience) |
| To manage billing queries of Customers | Log Data Customer Data |
• Necessary for our legitimate interests (to correctly bill our Customers) |
| To filter and block messages in accordance with Netverb's policies, legal obligations and arrangements with carriers | Customer Data | • Necessary for our legitimate interests (to maintain a working relationship with carriers who deliver messages on behalf of our Customers) • Necessary to comply with a legal obligation |
| To comply with legal and auditing requirements | Log Data Customer Data |
• Necessary to comply with a legal obligation |
| To resolve bugs and errors and for general improvement of our models and Products | Customer Data Log Data |
• Necessary for our legitimate interests and those of our Customers (to provide a quality service to our Customers) |
| To protect our business and the services (including troubleshooting, security and system maintenance) and to detect violations of Customer agreements | Log Data Cutsomer Data |
• Necessary for our legitimate interests and those of our Customers (to protect the services, our business and our Customers) • Necessary to comply with a legal obligation such as maintaining appropriate technical and organizational security measures under data protection law |
| To resolve common issues affecting multiple Customers. | Support Data | • Necessary for our legitimate interests and those of our Customers (to provide a quality service to our Customers) |
A summary of how We use your Personal Data:
Our website uses cookies, which are small text files stored on your device, to collect information and improve our services. You can accept or reject cookies by adjusting your browser settings. Please note that disabling cookies may affect your experience on our website and limit the functionality of certain features. For more information on managing cookies, refer to our Cookie Policy.
PURPOSE We use cookies and other technologies to ensure that any person who uses our website gets the best possible experience. In this notice we have provided detailed information about how and when we use cookies.
APPLICABILITY This notice applies to all individuals visiting our website and to all the information that is collected through cookies.
WHAT IS A COOKIE Cookies are alphanumeric files containing small amounts of information, which are placed on to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. It allows us to recognize that your device and store some information about your preferences or past actions. Cookies can make your next visit easier and the site more useful to you. Without them, using the web can be a cumbersome experience. Loss of the information stored in a preference cookie may make the website experience less functional but should not prevent it from working. Cookies cannot access any other information on your computer.
GROUNDS FOR LAWFUL PROCESSING OF COOKIES We process your cookies with your explicit consent. You can accept the cookies to be placed on your browser by clicking on the Allow Cookies or I Agree button. You can find out more about which cookies we are using or switch them off in settings.
USE OF COOKIES We use Personal data captured through cookies to make your interaction with us faster and more secure. They may be used for the following purposes:
DISABLING COOKIES: If you do not want to receive cookies, most browsers allow you to control cookies through their setting preferences. For instructions on changing your browser settings.
ANALYTICS TOOLS We use various analytics tools and third party technologies including Google Analytics, Double Click Cookies, etc. to collect and analyse cookies. We have contractual relationship with these third party analytics companies, who collect this information may combine this information with other information that they already have independently collected from other websites. Many of these companies collect and use information under their own privacy policies.You may opt out by sending a mail on Privacy@netverb.com
YOUR PRIVACY RIGHTS AND WHO TO CONTACT We respect your legal rights in relation to your data. For details of the rights available to you, refer our website privacy notice. In case you have any questions, comments or concerns about this notice, you can contact privacy@Netverb.com
CHANGES TO THE NOTICE This Notice is effective as of 24 May 2024. We reserve the right to update or change this notice at any time, and we will provide you with the updated Notice when we make any substantial updates at the earliest either through email or by providing a prominent notice of change on the website. You should check the Notice periodically. Your continued use of the website after we post any modifications to the Notice on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Notice.
As a global business, we may transfer your personal data to servers, entities, and partners located outside the European Economic Area (EEA) or to other trusted third parties based in other countries for processing on our behalf. We ensure that your personal data receives an adequate level of protection when transferred outside the EEA by executing Intercompany Transfer Agreements containing standard contractual clauses in accordance with EU and data protection laws. We may also transfer your data to third-party service providers and web analytics tool providers, such as Google Analytics and Double Click Cookies. By using our website or services, you consent to the transfer of your personal data in accordance with this Policy and applicable data protection laws and regulations.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. The retention period may vary depending on the type of personal data and the specific purpose for which it was processed.
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
We have implemented appropriate physical, electronic, procedural, and managerial measures to safeguard your personal data against loss, unauthorized access, misuse, or modification. We require any third parties processing your personal data to implement the same levels of protection. We strive to use commercially acceptable means for protecting your personal data.
We reserve the right to update or change this Policy at any time. We will provide you with the updated Policy when we make any substantial updates, either through email or by providing a prominent notice of change on our website. You should check the Policy periodically. Your continued use of our website or services after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy.
Netverb Services are not directed to individuals under 18. We do not knowingly collect Personal Information from children under 18. If we become aware that a child under 18 has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services at support@Netverb.com
In this Section, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
Your consent; or that the processing is necessary for the performance of a contract to which you are party with us or with our partners to whom we are providing services as a processor or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
You as a User or partner agree not to use the Netverb Services in a manner that would violate laws protecting an individual's privacy rights, health, safety or financial data, including but not limited to the Health Insurance Portability and Accountability Act of 1996 as amended (HIPAA), the Gramm-Leach-Bliley Act and its implementing regulations, European Union's General Data Protection Regulation 2016/679, or GDPR, the Privacy Rule and the Safeguards Rule thereof.
If you have any questions or complaints about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: support@Netverb.com